Sometimes we send 2 persons crew, sometimes we send 3 persons crew it will depend how busy we are. You can request two persons or three persons crew.

Move Out/ In cleaning services need to be made by the same day or after the team of Aurora Maid Services finish with the service.

For the recurring service weekly, biweekly, monthly needs to be made by the same day of each cleaning or within 24/hours after we finish we the service.

We bring all required supplies for the job, including a mop, vacuums, and paper towels. If you'd like us to use a specific product (e.g. bona for wood floors), please let us know where you will put it.

We sure can! Let us know in the instructions box how to get in when scheduling online, or contact us by email or a phone call and we'll arrange that with you.​

Our estimates typically allow for enough time. However, you know your home best and we encourage you to add more time if you think our estimates are off, along with a brief explanation in the instructions box. After your initial cleaning, we will be in touch if we believe additional time adjustments are needed on subsequent cleanings, ensuring expectations are met going forward.

We accept all major credit and debit cards. Cash or personal checks.

Of course! If you'd like us to clean something a certain way, or focus on a specific part of the home, or anything else, just let us know in the instructions box when scheduling online.

There is not. If you don't like to tip, don't tip. We work hard to make your home look fantastic, no matter what. If, on the other hand, you'd like to tip, we will certainly be appreciative of your generosity.

Not currently. If your cleaning has yet to happen, we recommend that you tip in cash. If your cleaning has already occurred and you'd like to leave a tip after the fact, please send us an email requesting the invoice for the amount you'd like to tip, and we will make sure your cleaner receives it and knows who it was from.

Indeed! We love pets and all of our maids have been trained to correctly clean in harmony with your furry family members. That said, loud noises such as vacuums can be scary to some animals and we would be happy to make special arrangements to avoid undue stress

Contact us today to purchase the gift certificate​, how? fast and easy just book online and add on the form that it’s a gift.

There Not cancellation. You can cancel anytime. Please note you can cancel any time, for the first cleaning or move out/in cleaning. For the recurring, weekly, bi-weekly and monthly service, there may apply an extra fee on the next visit. 

Unfortunately, we do not provide laundry service at this moment.

Our professional maids and cleaners are all background checked, have all passed our rigorous training boot camp before ever stepping foot into your home or office, and are all insured. We take your things' safety seriously, which is why our expert team of cleaners are all insured to cover any accidents.​